Privacy Policy
Last updated: 18 September 2026
1. Who we are
MOVA Mortgages is a trading name of MOVA MORTGAGES LTD, a company registered in England and Wales.
Company number: 17325161
Registered office: 167–169 Great Portland Street, London, W1W 5PF, United Kingdom
Website: www.movamortgages.co.uk
Email: hello@movamortgages.co.uk
Phone: 0330 633 0379
For the purposes of UK data-protection law, MOVA Mortgages Ltd is the data controller in respect of personal information for which it determines the purposes and means of processing.
MOVA Mortgages Ltd is an Appointed Representative of BrokerSync Ltd, which is authorised and regulated by the Financial Conduct Authority (1031981).
MOVA Mortgages Ltd FCA Register reference number: 1061296.
We provide and/or arrange access to services relating to mortgages, commercial finance, protection and other financial or related services. Equity Release, Investments, Pensions, Wills, Trusts, Private Medical Insurance (PMI) and Estate Planning will be referred to our authorised third-party providers.
This Privacy Policy explains how we collect, use, store, share and protect your personal information when you use our website, contact us, use our online tools, make an enquiry or use our services.
2. How to contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: hello@movamortgages.co.uk
Phone: 0330 633 0379
3. What information we collect
Depending on how you interact with us and the services you require, we may collect and process personal information including:
- your name, date of birth and contact details;
- your current and previous addresses;
- employment, occupation and income information;
- bank statements and other financial information;
- credit commitments, existing debts and expenditure;
- property, mortgage and tenancy information;
- deposit, equity and source-of-funds information;
- information about existing or proposed insurance or protection arrangements;
- identification and verification documents;
- information relating to your business, company or commercial finance requirements where relevant;
- information you provide through enquiry forms, calculators, quotation systems, booking systems or other online tools;
- records of our communications with you, including emails, telephone calls and messages;
- information supplied by third parties where appropriate and lawful;
- technical information such as IP address, device type, browser type, pages visited and website usage information collected through cookies and analytics technologies.
Where relevant to protection, private medical insurance or other services, we may also process special-category personal information, including information concerning your health.
Special-category data receives additional protection under UK data-protection law.
We will only collect information that is reasonably necessary for the relevant purpose or service.
4. How we collect your information
We may collect information:
- directly from you when you contact us by telephone, email, message, website form or other communication;
- when you complete an enquiry, quotation, fact-find, calculator or other online journey;
- when you book an appointment or consultation;
- during mortgage, protection, commercial-finance or other advice and service discussions;
- from lenders, insurers, protection providers, credit-reference agencies, fraud-prevention agencies and other financial-services providers where appropriate;
- from estate agents, conveyancers, solicitors, accountants, developers, introducers or other professionals involved in your transaction or enquiry;
- from third-party specialist providers where a referral or introduction is made;
- through CRM, sourcing, quotation, document-storage, booking and communication systems used to operate our business;
- through cookies, analytics and similar website technologies.
Where we obtain personal information from another source, we will provide the required privacy information within the applicable statutory timeframe unless an exemption applies.
5. Why we use your information
We may use your information to:
- respond to enquiries and requests for information;
- arrange appointments and initial consultations;
- understand your circumstances, objectives and requirements;
- provide mortgage or protection advice where applicable;
- research and identify potentially suitable products or options;
- assess affordability, eligibility or suitability where relevant;
- obtain mortgage decisions in principle or similar assessments where instructed;
- submit applications to lenders, insurers or other providers where you instruct us to do so;
- communicate with you about an enquiry, application or ongoing service;
- introduce or refer you to relevant specialist or third-party providers;
- fulfil regulatory, compliance and record-keeping requirements;
- conduct identity, fraud-prevention and anti-money-laundering checks where required;
- manage complaints and legal or regulatory enquiries;
- operate, maintain and improve our website, online tools and services;
- analyse website usage and improve customer experience;
- administer and protect our business and technology systems;
- send marketing communications where permitted by law.
6. Lawful bases for using your information
Under UK data-protection law, we must have a lawful basis before processing personal information. The basis will depend on why the information is being used.
We may rely on:
Contract or steps before entering into a contract
Where processing is necessary to provide a service you have requested or to take steps at your request before entering into a contract.
Legal obligation
Where processing is necessary to meet legal, regulatory, compliance, record-keeping, anti-money-laundering or similar obligations.
Legitimate interests
Where processing is necessary for legitimate business purposes and those interests are not overridden by your rights and freedoms.
Examples may include managing our business, preventing fraud, improving our services and communicating with customers.
Consent
Where you have freely given consent for a particular use of your information and consent is an appropriate lawful basis.
For special-category data, such as health information, we must identify both an Article 6 lawful basis and an additional Article 9 condition before processing it.
Where appropriate, this may include obtaining your explicit consent.
Where explicit consent is relied upon, we will make this clear to you and you may withdraw that consent at any time, although withdrawal does not affect processing that was lawful before consent was withdrawn.
7. Who we may share your information with
Where necessary and lawful, we may share personal information with:
- mortgage lenders;
- insurers and protection providers;
- BrokerSync Ltd, our principal firm, and relevant compliance or regulatory service providers;
- commercial-finance lenders and specialist finance providers;
- authorised or specialist third-party providers to whom you have been introduced or referred;
- credit-reference and fraud-prevention agencies;
- identity-verification and anti-money-laundering service providers;
- CRM, mortgage-sourcing, quotation and case-management system providers;
- website-hosting, IT, email, document-storage and security providers;
- booking and appointment-management providers;
- website analytics and technology providers;
- conveyancers, solicitors, accountants, estate agents, developers or other professionals involved in your matter where appropriate;
- professional advisers such as accountants, lawyers or insurers;
- regulators, courts, law-enforcement bodies or government authorities where required by law.
Where we refer or introduce you to an independent third-party provider, that provider may become a separate data controller and will normally provide its own privacy information explaining how it handles your data.
We do not sell your personal information to third parties for their own marketing purposes.
8. International transfers
Some technology, website, communication or service providers may process or store information outside the United Kingdom.
Where personal information is transferred outside the UK and the transfer is subject to UK GDPR international-transfer rules, we will ensure that an appropriate lawful transfer mechanism or safeguard is used where required.
You may contact us if you would like further information about safeguards relating to international transfers relevant to your information.
9. How long we keep your information
We retain personal information only for as long as necessary for the purposes for which it was collected and to satisfy applicable legal, regulatory, contractual and compliance requirements.
Retention periods vary according to:
- the type of service;
- whether advice or an application proceeds;
- the nature of the information;
- regulatory and network requirements;
- limitation periods and potential legal claims.
Mortgage, protection and other regulated-service records may need to be retained for prescribed periods after the end of the relationship.
Information relating only to an enquiry that does not proceed will generally be retained for a reasonable period before being securely deleted or anonymised, unless we have another lawful reason to retain it.
You may contact us for more information about specific retention periods.
10. How we protect your information
We take appropriate technical and organisational measures to protect personal information against accidental or unlawful loss, destruction, alteration, disclosure or unauthorised access.
Measures may include:
- appropriate access controls;
- secure systems and storage;
- authentication and password controls;
- encryption where appropriate;
- backups;
- staff and adviser access restrictions;
- security monitoring;
- regular review of our systems, suppliers and security practices.
No internet-based system can be guaranteed to be completely secure, but we take reasonable steps appropriate to the nature and sensitivity of the information we handle.
11. Marketing communications
We may contact you about products or services where we have a lawful basis and where the communication is permitted under applicable direct-marketing and electronic-communications rules.
For email, SMS and similar electronic marketing to individuals, additional requirements under the Privacy and Electronic Communications Regulations (PECR) may apply.
Consent is generally required unless a relevant exception, such as the limited soft opt-in, applies.
Where marketing is based on consent, you may withdraw that consent at any time.
You can opt out of marketing communications by:
- using the unsubscribe facility contained in the communication; or
- contacting us at hello@movamortgages.co.uk.
We will continue to send service-related communications where necessary, even if you opt out of marketing.
12. Cookies and website analytics
Our website uses cookies and similar technologies for purposes including:
- operating essential website functionality;
- remembering settings or preferences;
- measuring website usage;
- understanding how visitors interact with the site;
- improving performance and customer experience;
- supporting relevant marketing or measurement functionality where consent is required.
Where non-essential cookies require consent, they should not be placed until the appropriate consent has been obtained.
Please see our Cookie Policy for more information about the cookies and technologies used and how to manage your preferences.
13. Your data-protection rights
Depending on the circumstances, UK data-protection law may give you rights including:
Right of access
You may ask whether we process your information and request a copy of personal information we hold about you.
Right to rectification
You may ask us to correct inaccurate or incomplete personal information.
Right to erasure
You may request deletion of personal information in certain circumstances.
Right to restriction
You may request restriction of processing in certain circumstances.
Right to object
You may object to certain processing, including processing based on legitimate interests and direct marketing.
You have the right to object at any time to the use of your personal information for direct marketing. Where personal information is processed on the basis of legitimate interests, you may also have the right to object depending on your circumstances.
Right to data portability
In applicable circumstances, you may request that certain information be provided to you or transferred to another organisation.
Right to withdraw consent
Where processing is based on consent, you may withdraw it at any time.
Your rights are not absolute and may depend on the circumstances and applicable law.
To exercise a right, contact:
Email: hello@movamortgages.co.uk
Phone: 0330 633 0379
We will normally respond without undue delay and within one month.
In certain complex cases or where multiple requests are made, the period may lawfully be extended by up to a further two months, in which case we will inform you.
14. How to complain
If you have concerns about how we use or protect your personal information, please contact us so that we have an opportunity to investigate.
Email: hello@movamortgages.co.uk
Phone: 0330 633 0379
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
Website: www.ico.org.uk
Phone: 0303 123 1113
You do not have to contact us before approaching the ICO, although we would welcome the opportunity to address your concerns first.
15. Third-party websites and services
Our website may contain links to, or integrate with, third-party websites, booking systems, quotation tools, calculators or other services.
Those providers may process personal information under their own privacy policies or terms.
We are not responsible for the privacy practices of independent third-party websites and recommend that you review the relevant privacy information before providing personal information directly to them.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- our services;
- business practices;
- technology providers;
- regulatory or legal requirements;
- the way we process personal information.
The current version will be published on this page together with its latest update date.
MOVA Mortgages Ltd
Company number: 17325161
Registered office: 167–169 Great Portland Street, London, W1W 5PF, United Kingdom
MOVA Mortgages Ltd is an Appointed Representative of BrokerSync Ltd, which is authorised and regulated by the Financial Conduct Authority (1031981).
MOVA Mortgages Ltd FCA Register reference number: 1061296.